Venue Student Licensed Trade Team Leader

Currently £13.95 per hour (inclusive of holiday pay) – from 1 April 2025

Thank you for your interest in the position of The Venue Team Leader at Kent Students' Union. We are a successful, vibrant and exciting organisation with a bright future ahead of us. We have achieved a great deal in the last few years, more than doubling in size to our current £12 million turnover, 500 employees and 2,000+ volunteers. Our services range from a nightclub to a nursery, employment agency to retail outlets and a welfare advice centre to volunteering opportunities and a wide range of student activities. Kent Students' Union is a great place to work. We were re-accredited with Investor in People Gold status in December 2014, and were accredited with Leaders in Diversity in 2013. We were the first students’ union in the UK to achieve Investing in Volunteers status and have been included in the Sunday Times 100 Best Not-For-Profit Organisations to Work For, for 11 years, placed 17th for 2020. This year we have been included in the Best Education & Training Organisations to work for list top 25.

The Person

The post holder will be a self-motivated, highly driven, reliable and flexible individual, who works well in a team or on their own. The post holder will have experience of working in a busy commercial and customer-focused organisation and will have excellent communication skills. The post holder will be highly competent in achieving outstanding customer service and ideally will have experience of working in a licensed trade operation. The post holder will be positive, confident and resourceful, as well as committed and supportive of The Venue management. Working at The Venue has some perks: Discounted entry into the Venue on your days off, 2 weeks’ exam leave in term 3, reduced ticket price for the Summer Ball, discount at the Library Café, just to name a few.

The Organisation

Kent Students' Union provides wide-ranging services to the 20,000 students of the University of Kent. The Union turns over £10 million per annum and employs 500 staff. We enable staff to balance their life and work through cutting-edge policies and offer excellent opportunities for professional development. We are committed to equality of opportunity and welcome applications from all sections of society.

Further Information and how to apply

For an informal conversation about this opportunity, please contact Alex Brogan, The Venue Assistant Manager by email at A.Brogan-Kent@kent.ac.uk or call 01227 824236.

To apply please head to our recruitment portal and submit your application on our recruitment website https://www.ksu.co.uk/careers. Please ensure that you pay particular attention in your application to detailing how you meet the requirements of the person specification.

Closing date for applications: Sunday 6^th July 2025, 23.59pm

Interviews will be held on: 9^th – 11^th July 2025

Job Description: Venue Student Team Leader

Responsible to: Venue General Manager and Venue Duty Manager

Responsible for: The Venue Student Staff

Hours of work: Between one and two shifts per week, each lasting up to 8.5 hours.

The post holder will be required to work weekends and late nights into early mornings including Welcome Week and Summer Ball.

Purpose of the post: The post holder will be responsible for staff motivation, front of house supervision and ensuring The Venue exceeds customer expectations. The post holder will be responsible for stock and cash control. Authority and direction is delegated from the Union's Trustees, via the Commercial Operations Manager, The Venue General Manager and The Venue Assistant Manager. 

Duties and Responsibilities:

1.0 Staff Supervision

· To co-ordinate the work and monitor the workloads of Student Staff, ensuring that staffing levels are adequate and efficient.

· To provide leadership, direction and coaching for Student Staff.

· To help to identify the training needs of Student Staff, in conjunction with the General Manager and Duty Manager.

· To promote a positive working attitude in The Venue and lead by example in all aspects of the role.

· To ensure high standards are maintained, with regards to service quality, Food Hygiene and Health and Safety.

2.0 Customer Care

· To ensure that customer expectations are exceeded at all times, and that customer feedback is dealt with in a courteous, efficient and timely manner.

· To ensure that all areas of the premises are clean and tidy and that any maintenance needs are reported immediately.

· To work and lead Student Staff in line with the Venue’s customer service standards monitored through regular Customer Service Audits.

3.0 Health and Safety

· To ensure that Kent Union’s Health and Safety Policy is adhered to at all times.

· To train and manage Student Staff in healthy and safe working practises.

· To ensure the health and safety of customers, suppliers and visitors to the Licensed Trade Department’s premises.

· To report any accidents or incidents in an accurate and timely manner to the Duty Manager.

4.0 Cash and Stock Controls

· To ensure that both cash control and stock control systems are adhered to at all times.

· To ensure the tills and safes are counted and correct at the beginning and end of each trading day and to correctly count and record each day’s takings.

· To guide Student Staff in stock and cash control procedures, cash handling and payments.

5.0 Other Duties

· To work with The Venue’s Management Team to ensure the safe operation of The Venue and the surrounding areas of the premises.

· To abide by the Union Constitution, policies and procedures and to the Licensed Trade operating systems, policies and procedures at all times.

· To contribute to the positive image of the Union with other students, the University and the local community.

· To attend appropriate meetings as and when required by the Union and The Venue.

· To help with recruitment and training of new staff throughout the academic year.

· To undertake other tasks and responsibilities, compatible with the level and nature of the post, as required by the Commercial Operations manager and General Manager

· To work as part of the Team Leader Team in The Venue nightclub to ensure the outlet is running at its optimum level.

· To work in the Union’s other outlets if necessary.

· The post holder will be expected to minimise the environmental impact of Kent Union's operations by adhering to our Environmental policy and related procedural guidelines including recycling and energy conservation.

This Job Description does not form part of your contract of employment.

Person Specification- Qualities that we are looking for:

	Essential	Desirable	Tested at interview	Tested at Application
EXPERIENCE
Experience of supervising a Licensed Trade outlet		X	X	X
Experience of delivering exceptional customer service, individually and through effective staff management	X		X	X
Experience of the effective use of IT, especially EPoS systems		X	X	X
Meet all requirements to hold a personal licensee and be named as a responsible person by the designated premises supervisor		X	X	X
KNOWLEDGE
A good understanding of commercial trends within licenced trade with particular reference to the student market		X	X
A good knowledge of Health & Safety, Food Hygiene and COSSH legislation	X		X	X
SKILLS
Ability to operate effectively in a busy environment, with the skills to develop productive relationships with a range of internal and external stakeholders	X		X
Good communicator with the ability to relate to people at all levels	X		X	X
Provides highest standards of customer service and effectively solves customer problems.	X		X	X
A confident and resourceful individual with leadership skills who can operate in a challenging environment	X		X
VALUES/ATTITUDE
Evidence of commitment to continuing personal and professional development	X		X	X
A firm commitment to equality of opportunity; an individual who values diversity, shows respect for all people and works well with people who have different ideas, perspectives and backgrounds	X		X
A role model who effectively uses coaching and mentoring to encourage staff to reach their full potential	X		X	X
A team player, who helps others to build a successful team, celebrates others’ successes and supports others to achieve individual and team goals	X			X

Details
£13.95 per hour
Location: Canterbury, CT2 7NW, GB