Library Cafe Student Duty Supervisor

Hourly Rate £14.33 per hour (inclusive of holiday pay)

The Post

The post holder will be a member of the Licensed Trade Department, and will be responsible for staff motivation, staff training and coaching and front of house supervision whilst ensuring we exceed the customers expectations. The post-holder will work with the Library Cafe Managers to be responsible for stock and cash control, health and safety of staff and customers and security of the building and its contents. The post holder will be required to work weekends and evenings and occasional day times as part of their shift pattern.

The Person

The post holder will be a self-motivated, highly driven and flexible individual, who works well in a team or on their own. Driven by results and the achievement of stretching targets, they will have experience of working in busy, commercial and customer-focused organisations and will have excellent communication skills. The post holder will be highly competent in managing teams of staff to achieve outstanding customer service and ideally will have experience of working in a similuar operation. An effective manager and leader, the post-holder will be positive, confident and resourceful.

The Organisation

Kent Students Union provides wide-ranging services to the 20,000 students of the University of Kent. The Union turns over £10 million per annum and employs 500 staff. We enable staff to balance their life and work through cutting-edge policies and offer excellent opportunities for professional development. We are committed to equality of opportunity and welcome applications from all sections of society.

Further Information

For an informal conversation about this opportunity, please contact the Library Café Assistant Manager, Bomi on b.bello@kent.as.cuk

To apply please complete the online application form and email a CV to kentunionrecruitment@kent.ac.uk; please ensure that you pay particular attention in your application to detailing how you meet the requirements of the person specification. The Equality & Diversity Monitoring Form will be separated from applications prior to shortlisting.

Closing date for applications: 11th June 2025 – 12 Noon

Interviews will be held on: 16th - 18th June 2025

Job Description

Job title: Library Café Student Duty Supervisor

Responsible to: Licensed Trade Managers, Library Café Managers

Responsible for: The Library Café and Student Staff

Hours of work: A minimum of 3 shifts per week, approx. 10-15 hours per week. The

post holder will be required to work weekends and evening as part of their shift pattern.

Purpose of the post: The post holder will be responsible for staff motivation, front of house supervision and ensuring The Library Cafe exceeds customer expectations. The post holder will be responsible for stock and cash control, health and safety of staff and customers and security of the Cafe and its contents. The post holder will be expected to duty manage nights and Weekends in The Library cafe without a member of the Management Team on site. Authority and direction is delegated from the Union’s Trustees, via the Licensed Trade Manager & The Library Cafe Managers.

Duties and Responsibilities:

1. Staff Supervision

• To co-ordinate the work and monitor the workloads of Student Staff, ensuring that staffing levels are adequate and efficient.

• To provide leadership, direction and coaching for Student Staff.

• To help to identify the training needs of Student Staff, in conjunction with the Library Café Managers.

• To promote a positive working attitude in The Library Cafe and lead by example in all aspects of the role.

• To ensure high standards are maintained, with regards to Food Quality, Food Hygiene and Health and Safety.

2.0 Customer Care

• To ensure that customer expectations are exceeded at all times, and that customer feedback is dealt with in a courteous, efficient and timely manner.

To ensure that all areas of the premises are clean and tidy and that any maintenance needs are reported immediately.

• · To work and lead Student Staff in line with the Library Cafes customer service standards monitored through regular Customer Service Audits.

3.0 Health and Safety

• To ensure that Kent Students Union’s Health and Safety Policy is adhered to at all times.

• To train and manage Student Staff in healthy and safe working practices.

• To ensure the health and safety of customers, suppliers and visitors to the Licensed Trade Department’s premises.

• To report any accidents or incidents in an accurate and timely manner using the University’s online reporting system.

4.0 Cash and Stock Controls

• To ensure that both cash control and stock control systems are adhered to at all times.

• To ensure the tills and safe are counted and correct at the beginning and end of each trading day and to correctly count and record each day’s takings.

To ensure that stock display systems are adhered to at all times and to guide Student Staff in stock and cash control procedures including stock rotation, deliveries, cash handling and payments.

1. Other Duties

To work with The Library Café Managers to ensure the safe operation of the Library Cafe and the surrounding areas of the premises.

• To abide by the Union Constitution, policies and procedures and to the Licensed Trade operating systems, policies and procedures at all times.

• To contribute to the positive image of the Union with other students, the University and the local community.

• To attend appropriate meetings as and when required by the Union and Library Café.

• To help with recruitment and training of new staff throughout the academic year

• To undertake other tasks and responsibilities, compatible with the level and nature of the post, as required by the Licensed Trade Managers and Library Café Managers.

• To work as part of the Duty Supervisor Team in The Library Cafe to ensure the outlet is running at its optimum level.

• To work in the Union’s other outlets if necessary.

• The post holder will be expected to minimise the environmental impact of Kent Union's operations by adhering to our Environmental policy and related procedural guidelines including recycling and energy conservation.

1. Training

• Kent Union considers regular and on-going training as essential to job satisfaction and career development. It is expected that the post-holder will be offered the opportunity to participate in training that is relevant to his/her duties.

This Job Description does not form part of your contract of employment.

Person Specification: Library Cafe Student Duty Supervisor

	Essential	Desirable	Tested at interview	Tested at Application
QUALIFICATIONS
Appropriate Health & Safety Qualification		X		X
First aid certificate		X		X
EXPERIENCE
Experience of supervising a Licensed Trade outlet		X	X	X
Experience of delivering exceptional customer service, individually and through effective staff management	X		X	X
Experience of the effective use of IT, especially EPoS systems		X	X	X
KNOWLEDGE
A good understanding of commercial trends within café trade with particular reference to the student market		X	X
A good knowledge of Health & Safety, Food Hygiene and COSSH legislation	X		X	X
A good understanding of best practice in stock and cash security systems		X	X
SKILLS
Ability to operate effectively in a busy environment, with the skills to develop productive relationships with a range of internal and external stakeholders	X		X
Good communicator with the ability to relate to people at all levels	X		X	X
Provides highest standards of customer service and effectively solves customer problems.	X		X	X
A confident and resourceful individual with leadership skills who can operate in a challenging environment	X		X
VALUES/ATTITUDE
Evidence of commitment to continuing personal and professional development	X		X	X
A firm commitment to equality of opportunity; an individual who values diversity, shows respect for all people and works well with people who have different ideas, perspectives and backgrounds	X		X
A role model who effectively uses coaching and mentoring to encourage staff to reach their full potential	X		X	X
A team player, who helps others to build a successful team, celebrates others’ successes and supports others to achieve individual and team goals	X			X
High standards of customer service and the desire to continuously improve customer satisfaction and experience	X		X	X

Details
£14.33 per hour
Location: Canterbury, CT2 7NZ, GB